To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible.
Items returned to us that meet the following guidelines will be refunded for the cost of the merchandise. Original shipping charges cannot be refunded. If you have any questions, please email us at babodecor@gmail.com.
For more about return policy, please click return policy.
Thank you for choosing Babodecor! We are committed to delivering our high-quality products to your doorstep with care and efficiency. Please find the shipping details below:
Standard International Shipping
Processing Time: 3–10 business days for stocking
Estimated Delivery: 3–6 weeks
Processing Time: Dispatched within 24 hours.
Estimated Delivery: Delivered within 7 business days.
Click here to see what's in stock at our US warehouse!
**Warm reminder: Your order will be shipped via Fedex, DHL, UPS, EMS, etc. The logistics provider reported that military addresses(APO, FPO) cannot be delivered.
Our products are beautiful and of high quality, and I have no doubt you will love them. If you have any questions, please feel free to contact babodecor@gmail.com or click here for more shipping details.
Delivery Guarantee service is provided by Seel, the insurance partner of Babodecor Delivery Guarantee protects against delayed delivery, lost or damaged packages.
Please note: This service is currently only available in the United States and Canada. Thank you!
| Scope of protection | insurance amount | Premium |
|
Delayed delivery of packages: Domestic packages not delivered within 10 days of shipment International packages not delivered within 30 days of shipment |
$5 |
2% to 5% floating pricing (minimum charge $0.98/order) |
|
Package lost: Domestic package not delivered within 30 days after shipment International packages that are not delivered within 60 days after shipment will be considered lost |
Maximum compensation for the purchase value of goods | 2% to 5% floating pricing (minimum charge $0.98/order) |
| Goods damage: Goods damage caused by logistics transportation reasons | Maximum compensation for the purchase value of goods | 2% to 5% floating pricing (minimum charge $0.98/order) |
Resolution Center
Login method:
Delivery Guarantee guarantees/‘Worry-Free Delivery’ : delayed delivery, lost packages, and damaged packages. The specific details are as follows:
Situations 1 and 2 above are considered delays, and Seel will compensate the buyer $5 (if the store's transaction currency is not US dollars, the transaction currency will prevail. For example, if the transaction currency is euros, the compensation amount is 5 euros, and the premium is also based on the transaction currency).
Situations 2 and 2 above are considered losses, and Seel will compensate the buyer for the value of the goods (the specific amount is subject to the purchase amount paid by the buyer).
Additional: When the parcel's logistics status shows that it has been delivered, but you have not received it, it is considered a porch loss. You may need to provide additional supporting documents to settle the porch loss claim.
If the item received by the buyer is obviously broken, shattered, bent (if the item is not bendable), crushed, etc. and cannot be used, Seel will compensate the buyer for the value of the item (the specific amount is subject to the amount paid by the buyer). However, this does not include cosmetic damage (scratches, dents, etc.), manufacturing damage, incorrect packaging or unsealed items.
Notes:
1) The maximum compensation for any product is the value of the product (the specific amount is subject to the purchase amount paid by the buyer);
2) The Delivery Guarantee cannot be cancelled after the order is shipped.
How to purchase and use the Delivery Guarantee service/‘Worry-Free Delivery’:
1) Please select Delivery Guarantee on the checkout page to purchase the service.
2) After purchasing the Delivery Guarantee service, you will receive an email from Seel regarding the specific service content of the Delivery Guarantee and how to apply for compensation.
3) If the product you purchased with Delivery Guarantee is lost, damaged or delayed during transportation, you can apply for compensation at Seel's Claim Service Center.
4) After receiving your claim application, Seel will complete the feedback within 2 working days.
5) If the compensation you applied for meets the requirements, the compensation will be automatically sent to you in the form of your choice. If the compensation you applied for does not meet the requirements, you will be sent an email to inform you of the reason for the rejection.
What information do consumers need to file claims for Delivery Guarantee service?
Damaged goods:
a. Outer packaging (must include the logistics label image) and inner packaging (if any);
b. Photos of the damaged parts.
Product lost:
a. The logistics order shows that the product is lost;
b. The logistics order shows that the product is shipped domestically, but it is not delivered within 30 days after shipment; the product is shipped overseas, but it is not delivered within 60 days after shipment, it is considered lost;
c. When the logistics order shows that the product has been delivered but the consumer has not actually received it (porch lost), you need to provide any of the following proofs:
✔ Police certificate
✔ Related on-site video evidence
✔ Proof of loss provided by the logistics company
✔ Written documents provided by other qualified personnel
Lost porch: When the order amount of the same user is less than $200, Seel will use worry-free compensation for the first time (that is, no need for consumers to provide proof materials, email to inform them to keep the package properly next time, if the porch is lost at the same address next time, proof materials will be provided as required).
Delayed delivery of goods:
No need to provide claim information, Seel will automatically determine the compensation based on the logistics order number.
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