Babodecor was born in China, home to one of the world’s richest traditions of handcrafted weaving. Inspired by our heritage as a region known for its intangible cultural craftsmanship, we bring generations of artisan skills into modern lighting design.
Babodecor was founded on a simple belief — Weaving Nature into Light.
Since 2018, we have been dedicated to creating lighting designs that blend natural textures with modern aesthetics. We specialize in handcrafted lighting, especially woven rattan pieces that bring warmth, character, and a sense of nature into every space. Inspired by timeless styles such as Natural, Japandi, Wabi-Sabi, Organic Modern, Mid-Century, and Scandinavian design, Babodecor offers lighting for those who appreciate simplicity, craftsmanship, and the beauty of natural materials.
What are your business or customer service hours?
We are open Monday-Saturday 8:30am-6:00pm (UTc+8), and during major holidays may be delayed. Any inquiries received on days we areclosed will be answered in the order it was received on the following business day.
You can contact us with Whatsapp at +86 183 6273 1805. You can also email us at support@babodecor.com or start a Live Chat with us.
What is your return policy?
Your satisfaction is our priority. If there is a quality issue or the wrong item was sent, we will provide a full refund or replacement. Please contact us within 7 days of delivery.
Please refer to our Return & Exchange Policy for more details about eligibility, procedures, and conditions.
Note: Custom-sized items and personalized products are final sale and cannot be returned unless there is a manufacturing defect.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and PayPal.
Can I change or cancel my order?
If you would like to modify or cancel your order, please email us at support@babodecor.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order. Customized orders must be cancelled within 24 hours. Orders with Express Shipping cannot be cancelled.
Can I order wholesale or for commercial projects?
Yes. We welcome interior designers, architects, retailers, hospitality projects, and other business partners. Our Trade Program offers exclusive benefits, wholesale pricing, and dedicated support for professional customers.If you are interested in partnering with us, please visit our
Trade Program page to learn more about wholesale benefits, application details, and professional support.
https://www.babodecor.com/pages/trade-program
How do I know your site is secure?
Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.
I placed my order but did not get a confirmation.
Once your order has been successfully placed, we will send an order confirmation email to the email address provided at checkout within a few minutes. Please check your spam/junk folder, as our confirmation emails may sometimes be filtered there.
If you still cannot find your order confirmation, please feel free to contact us with your full name, email address, phone number, and the shipping address you entered at checkout. Our team will help you locate your order as soon as possible.
Can you customize it according to the pictures l sent?
Yes, we accept customized rattan lighting designs based on your requirements and reference images. Because each customized piece requires careful design, material selection, hand weaving, and craftsmanship, the production process usually takes around 10–15 days.
If you would like to customize a rattan pendant light or create a unique design, please provide 4–5 reference images (including size, shape, style, and installation requirements) and contact our customer service team. Our artisans will carefully review your request and help bring your vision to life.
My product arrived damaged, what should I do?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at support@babodecor.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.
I returned the package. When can I receive my refund?
Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
