Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first within 7 days upon receiving it/them We are always at your service.
Returns + Cancellations
Cancellations
Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at service@babodecor.com within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.
General Returns
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
• Returned within 14 days of receipt
•Must be in resalable condition
•Must be free from scratches and/or defects
•Must not have been installed
•Must be in the original manufacturer’s box and packaging
•Must not have any writing on the original packaging
•Must not be missing pieces
•Must not be clearance/liquidations/closeout
Please note that any package that does not meet the description above will not be refundable.
Original shipping costs are non-refundable, and return postage is your responsibility.
Warmly reminder: Please check the order content clearly before placing an order. We will not be responsible for any order errors caused by the buyer. Thank you! (Freight and customs duties need to be paid by the buyer)
3. You can call the post office to arrange a collection or drop off at your nearest post office.
4. Before returning a package, please contact us by email to obtain the return address.
Return Address
Buyer should pay the return shipping fee. Please contact our Customer service at service@babodecor.com to get the return address.
Damages
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Refund
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
• All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at babodecor@gmail.com.
If I ordered the 'Delivery Guarantee Service' when placing the order:
When a product that has purchased a "Delivery Guarantee" is lost, damaged, or delayed in delivery during transportation, you can apply for compensation at Seel's claims service center;
The specific experience of consumers purchasing Delivery Guarantee is as follows:
1) Consumers can select Delivery Guarantee on the settlement page to purchase the service;
2) After purchasing the Delivery Guarantee service, consumers will receive an email from Seel regarding the specific service content of the Delivery Guarantee and how to apply for compensation;
3) When a product that has purchased a Delivery Guarantee is lost, damaged, or delayed in delivery during transportation, consumers can apply for compensation at Seel's claims service center;
4) After receiving the claim application, Seel will provide feedback within 2 working days;
5) If the applied compensation meets the requirements, the compensation will be automatically sent to the consumer in the form of their own choice. If the compensation applied for does not meet the requirements, an email will be sent to the consumer informing them of the reasons for rejection;
Compensation form:
PayPal: Supports multi currency payments for quick transfer
Venmo: Supports USD and fast payment
Direct deposit: Supports USD and US bank account ACH transfer, which takes 1-3 working days to arrive. This option can only be selected if the currency is USD.
6) After purchasing the Delivery Guarantee service, consumers can always view the information and status of the Delivery Guarantee through the store's order details page.
If I ordered the 'Delivery Guarantee Service',When applying for compensation, consumers need to follow the following requirements:
1) The compensation application for lost packages, if the logistics information shows that it has been delivered, needs to be submitted within 7 days after the carrier's order page shows that it has been delivered;
2) The compensation application for package damage needs to be submitted within 7 days after the carrier's order page shows that it has been delivered;
3) Compensation application for delayed delivery of packages, for packages transported within the country, must be submitted 10 days after the order is shipped; International shipping packages need to be submitted 30 days after the order is shipped, but no later than 90 days after the purchase of the goods.
What documents are required for consumers to apply for claims under the "Delivery Guarantee" service?
● Product damage:
a. The outer packaging (including logistics waybill pictures) and inner packaging (if any) of the product;
b. Photos of damaged areas;
● Product loss:
a. The logistics order shows that the goods are lost;
b. The logistics order shows domestically shipped goods that have not been delivered within 30 days after shipment; Overseas shipped goods, if not delivered within 60 days after shipment, will be considered lost;
c. When the logistics order shows that the goods have been delivered but the consumer has not actually received them (porch loss), one of the following proofs needs to be provided:
Police certification
Relevant on-site video evidence materials
Proof of loss provided by logistics company
Written documents provided by other qualified personnel
Porch loss situation: When the order amount of the same user is less than $200, Seel will adopt worry free compensation for the first time (i.e. no need for consumers to provide proof materials, email notification to keep the package properly next time, and if the same address is lost again, proof materials will be provided as required)
● Delayed delivery of goods: No need to provide claim information, Seel automatically determines compensation based on the logistics tracking number
