Delivery Guarantee service is provided by Seel, the insurance partner of Babodecor Delivery Guarantee protects against delayed delivery, lost or damaged packages.
Please note: This service is currently only available in the United States and Canada. Thank you!
| Scope of protection | insurance amount | Premium |
|
Delayed delivery of packages: Domestic packages not delivered within 10 days of shipment International packages not delivered within 30 days of shipment |
$5 |
2% to 5% floating pricing (minimum charge $0.98/order) |
|
Package lost: Domestic package not delivered within 30 days after shipment International packages that are not delivered within 60 days after shipment will be considered lost |
Maximum compensation for the purchase value of goods | 2% to 5% floating pricing (minimum charge $0.98/order) |
| Goods damage: Goods damage caused by logistics transportation reasons | Maximum compensation for the purchase value of goods | 2% to 5% floating pricing (minimum charge $0.98/order) |
Resolution Center
Login method:
- Website login: https://resolve.seel.com/, consumers are required to fill in the email address used when purchasing, as well as policy id/order id.
- Jump directly from the order details page or email.
Delivery Guarantee guarantees delayed delivery, lost packages, and damaged packages. The specific details are as follows:
- Package delivery delayed:
- Domestic transportation (For example, the delivery address is in the United States, and the order is shipped from our US warehouse) : When Lighting-Forest sends the package, it is not delivered after 10 natural days.
- International transportation : When Lighting-Forest sends the package, it is not delivered after 30 natural days.
Situations 1 and 2 above are considered delays, and Seel will compensate the buyer $5 (if the store's transaction currency is not US dollars, the transaction currency will prevail. For example, if the transaction currency is euros, the compensation amount is 5 euros, and the premium is also based on the transaction currency).
- Package lost:
- Domestic transportation : When Lighting-Forest sends the package, it is not delivered after 30 natural days.
- International transportation : When Lighting-Forest sends the package, it is not delivered after 60 natural days.
Situations 2 and 2 above are considered losses, and Seel will compensate the buyer for the value of the goods (the specific amount is subject to the purchase amount paid by the buyer).
Additional: When the parcel's logistics status shows that it has been delivered, but you have not received it, it is considered a porch loss. You may need to provide additional supporting documents to settle the porch loss claim.
- Package damage:
If the item received by the buyer is obviously broken, shattered, bent (if the item is not bendable), crushed, etc. and cannot be used, Seel will compensate the buyer for the value of the item (the specific amount is subject to the amount paid by the buyer). However, this does not include cosmetic damage (scratches, dents, etc.), manufacturing damage, incorrect packaging or unsealed items.
Notes:
1) The maximum compensation for any product is the value of the product (the specific amount is subject to the purchase amount paid by the buyer);
2) The Delivery Guarantee cannot be cancelled after the order is shipped.
How to purchase and use the Delivery Guarantee service:
1) Please select Delivery Guarantee on the checkout page to purchase the service.
2) After purchasing the Delivery Guarantee service, you will receive an email from Seel regarding the specific service content of the Delivery Guarantee and how to apply for compensation.
3) If the product you purchased with Delivery Guarantee is lost, damaged or delayed during transportation, you can apply for compensation at Seel's Claim Service Center.
4) After receiving your claim application, Seel will complete the feedback within 2 working days.
5) If the compensation you applied for meets the requirements, the compensation will be automatically sent to you in the form of your choice. If the compensation you applied for does not meet the requirements, you will be sent an email to inform you of the reason for the rejection.
What information do consumers need to file claims for Delivery Guarantee service?
Damaged goods:
a. Outer packaging (must include the logistics label image) and inner packaging (if any);
b. Photos of the damaged parts.
Product lost:
a. The logistics order shows that the product is lost;
b. The logistics order shows that the product is shipped domestically, but it is not delivered within 30 days after shipment; the product is shipped overseas, but it is not delivered within 60 days after shipment, it is considered lost;
c. When the logistics order shows that the product has been delivered but the consumer has not actually received it (porch lost), you need to provide any of the following proofs:
✔ Police certificate
✔ Related on-site video evidence
✔ Proof of loss provided by the logistics company
✔ Written documents provided by other qualified personnel
Lost porch: When the order amount of the same user is less than $200, Seel will use worry-free compensation for the first time (that is, no need for consumers to provide proof materials, email to inform them to keep the package properly next time, if the porch is lost at the same address next time, proof materials will be provided as required).
Delayed delivery of goods:
No need to provide claim information, Seel will automatically determine the compensation based on the logistics order number.
